Help and Contact

Account and Orders

Change my delivery address

Unfortunately, it is currently not possible to change your delivery address once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet -please contact us by phone: +44 1443 809880

Change my email address

Unfortunately, it is currently not possible to change your email address once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet - please contact us by phone: +44 1443 809880

Change my phone number

Unfortunately, it is currently not possible to change your phone number once your order has been placed. That said, we might be able to help you if your order has not progressed to our warehouse yet -please contact us by phone: +44 1443 809880

Shipping and Delivery

Delivery time?

To see the estimated shipping time please continue to the shopping cart, or visit our shipping info page. If you have already placed an order you can see your order progress on My order page or track the order directly on the Track your order page

I received the wrong product

We´re sorry if you have received the wrong product!

Please double-check, if the barcode on the product, match the barcode on the packing sheet.

• The barcode doesn´t match the packing sheet. Make a new order now. Send the product back to us (for free) and then please write to us: [email protected] .

• The barcode on the product matches the barcode on the packing sheet? Please contact us on telephone: +44 1443 809880

There is an item missing in my order

Find the scenario below that applies to your case:

1. Damaged goods?
   
   Was your parcel damaged when it arrived? Did the carrier tape it? Or is there anything else that indicates that the item may have been lost in transit? if yes, please fill out the form here.
2. Did you receive two tracking links?
   
   In some cases, we will ship your order in two boxes. Your order will be sent the same day but isn´t necessarily delivered together. In these cases, you will be informed by E-mail, where we send you the links for tracking. You can also track your order directly here.
3. My product has a defect
   
   If one or more of your products have a defect due to a manufacturing error, you have the right to complain about this. In such cases, please fill out the form here.
4. None of the above?
   
   If your package is not destroyed/damaged, and you have only received one tracking link, please write to us: [email protected]

Return and Refunds

How do I return my order?

Wish to return something to us? No problem, please follow the instructions in this link.

How much time do I have to return my item(s)?

Why not have the right to return your items for a long time? We ask ourselves the same questions and decided to EXTEND your return rights. We offer 365 days right of return! You can return your products up to 1 year after you receive your package.

Can I return any items?

No. It is not everything you order that can be returned. You can't return services or any other items that you have asked us to perform service(s) on or modify in any way nor customization in any to your needs. Read more in Clause 5.B of our Return terms and conditions.