You can easily track your order via the View order status page. Enter your details to see the status of your order.

It is unfortunately not always possible to change the delivery address once the order has been placed. Contact customer service as soon as possible, and we will check whether the warehouse has not yet processed the order.

It is unfortunately not always possible to change the email address once the order has been placed. Contact customer service as soon as possible.

It is unfortunately not always possible to change the phone number once the order has been placed. Contact customer service as soon as possible.

Yes, you can shop as a guest without creating an account. Simply add the items to your basket, go to checkout and enter your delivery details.

You will automatically receive an order confirmation by email as soon as your order has been completed. Please also check your spam or junk folder if you cannot find it.

Delivery costs depend on the delivery method and order size. You can see all delivery prices and estimated delivery times on our delivery information page or in checkout.

We ship with FedEx, depending on the delivery option selected in checkout.

You can track your order via the Track my order page.

You can see the estimated delivery time in checkout or on our delivery information page. If you have already placed an order, you can follow it via the tracking link.

If you are not home when delivery is attempted, the parcel may be delivered according to the carrier’s local delivery options. You will receive updates via your tracking link.

Please first check the tracking link in your email and any delivery updates from the carrier. If you still cannot locate the parcel, contact customer service and we will help you further.

Please open all boxes and bags you have received. Smaller products such as locks, T-shirts and protection can be packed together with larger items such as scooters.

You can register your return online. Follow the instructions on the return page and send the parcel as described there. If you have questions about your return, write to [email protected].

You can return your products for up to 1 year after you have received the parcel.

It can take up to 15 working days, Monday to Friday, before the parcel reaches our warehouse and we have processed your return.

Yes. Go to the exchange page and follow the instructions. Questions about exchanges? Write to [email protected].

No. Customised items, services and products changed according to your wishes cannot always be returned. Read more in our terms and conditions.

We are sorry for the mistake. Please check whether the barcode on the product matches the delivery note. If not, contact customer service.

If your product has a defect or manufacturing fault, you have the right to make a claim. Create a case via the claims form here, and our customer service team will review the case and get back to you with a solution as soon as possible.

If the parcel was damaged on delivery, please send pictures of the packaging, label, internal protection and the product to our customer service.

In some cases, an order is sent in several boxes. They may be delivered at different times, even if they were sent together.

Yes. All products are covered by the statutory right of complaint. In the event of faults or defects, you may be entitled to repair, exchange or refund, depending on the specific case. If you have questions or need to make a claim, you are welcome to contact customer service or use the claims form here.

You can see the available payment methods in checkout before completing your order.

If pay later or instalment options are available, they will be shown in checkout before you complete your purchase.

Refunds are made to the original payment method.

After we have received the returned item, refunds are normally processed within 7 working days.

Use the size guide on the product page. Customer service can also help with guidance.

Many items are reordered regularly. Use the stock notification on the product page if it is available.

Yes, all products are original and come from brands or authorised suppliers.