How to return

If you have changed your mind about a purchase or want another size or color, you can use the shipping-label we send you earlier or you can create a return-RMA . Please note that we have a return-fee of 20 GBP (which we deduct from the total amount refunding).
 

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Wait for approval

- 20 GBP
Find your order and disired product(s) Wait for approval of your request Prepare package Deliver to DPD-post office Receive money back (refunding)
1

Find your order

- Please login (if you have an account you'll find return under "RMA")

Guest login
Customer's Account

- Please select your order
- Please select the product(s) you want to make a request for
- Select request type
- Choose a reason for the request
- Press "Submit request"

- Wait for approval We'll handle your request as soon as possible. Usually 2 days.

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Prepare package

- Please put the properly wrapped items in the package and close it thoroughly. If the item has been delivered in a special package from the manufacturer (such as a pair of shoes), the original packaging must be included in the return shipment.
- Print your-information-label and put it in the package (this is so we can find and handle your return request).
- Wait for email with shipping-label. Print shipping-label and put it on the box.

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Deliver to DPD-parcelshops

Deliver the package to the nearest DPD-post office.

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Receive money back (refunding)

When we receive your product we'll refund your money.
We will take a return-fee of 20 GBP. We deduct the fee from the total amount refundering.

Do you have problems requesting for a return please contact our customer care service.