We'll guide you to choose the right product
Phone line:
We provide professional guidance for the sale, use and / or choice of our products:+44 1443 809880
Please have your order number ready.
Chat with us
ATTENTION! Unfortunately, we can not help you with already placed orders or tracking of packages in the chat - see below for help.
Track and trace
Find your package by searching for your order number
Further questions:
When we transfer your parcel to the shipping company, the transport and the actual delivery of your parcel is the responsibility of the shipping company.
Specific shipping issues
If you have specific questions for your shipment or track and trace, please contact us by phone +44 1443 809880.
When we transfer your parcel to the shipping company, the transport and the actual delivery of your parcel is the responsibility of the shipping company.
- Contact DPD
- Phone: 0121 275 0500
- Contact page: https://www.dpd.co.uk/content/how-can-we-help/contact.jsp
- Contact GLS
- Phone: 01860 6200
- Kontaktside: https://gls-group.eu/IE/en/contact
Specific shipping issues
If you have specific questions for your shipment or track and trace, please contact us by phone +44 1443 809880.
Search for a lost package
If you have been in contact to the shipping company and they state that the package has been in their custody, but that it is currently lost, we will handle the search for the package and help you find it or replace the content.
Please send us an email to [email protected], with order number and tracking number.
Most often, the shipping company will find the package within 1 week from the day the inquiry was created by us. If the shipping company consider the package as lost, we will send you a new package as soon as possible :)
Opening hours:
Telephone Customer Service: +44 1443 809880Customer Service over e-mail: [email protected]
Monday: 7:30 - 15:30
Tuesday: 7:30 - 15:30
Wednesday: 7:30 - 15:30
Thursday: 7:30 - 15:30
Friday: 7:30 - 15:00
Saturday: CLOSED
Sunday: CLOSED