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Chat with us
ATTENTION! Unfortunately, we can not help you with already placed orders or tracking of packages in the chat - see below for help.
Send us an email firstname.lastname@example.org (expected response time 24 hours)
Track and trace
Search for a lost package
If you have been in contact to the shipping company and they state that the package has been in their custody, but that it is currently lost, we will handle the search for the package and help you find it or replace the content.
Please send us an email to email@example.com, with order number and tracking number.
Most often, the shipping company will find the package within 1 week from the day the inquiry was created by us. If the shipping company consider the package as lost, we will send you a new package as soon as possible :)
Opening hours:Telephone Customer Service: +44 1443 809880
Monday-Thursday: 08:30 AM - 08:00 PM
Friday: 08:30 AM - 05:00 PM